Refund Policy

Thank you for choosing Auctora. We are committed to providing you with the best possible service. This Refund Policy outlines the terms and conditions regarding refunds for our services and products. By making a purchase or subscribing to our services, you agree to this policy.

1. General Refund Policy

We strive to ensure complete customer satisfaction. However, due to the nature of our digital services and software products, we generally do not offer refunds once a service has been rendered or a product has been accessed/downloaded, except as required by applicable law or as explicitly stated in a specific service agreement.

2. Subscription Services

For our subscription-based services:

• Cancellations: You may cancel your subscription at any time. Your cancellation will take effect at the end of the current billing period. You will continue to have access to the service until the end of your billing cycle.
• No Partial Refunds: We do not provide refunds or credits for any partial subscription periods or for unused time. If you cancel your subscription, you will not receive a refund for the current billing cycle.
• Free Trials: If you signed up for a free trial, you may cancel before the trial period ends to avoid being charged. Once the trial period ends and your paid subscription begins, the standard refund policy applies.

3. One-Time Purchases & Consulting

For one-time purchases, such as specific software licenses, implementation fees, or consulting services:

• Software Licenses: Refunds for software licenses may be considered within 14 days of purchase ONLY if the software has not been activated or used. Once a license key is activated, no refund will be issued.
• Consulting Services: Fees for consulting or implementation services are non-refundable once the service has commenced. If you wish to cancel a scheduled service, you must provide at least 48 hours' notice. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee.

4. Exceptions

We may consider refund requests on a case-by-case basis under the following exceptional circumstances:

• Technical Issues: If you experience a significant technical issue that prevents you from using our service, and our support team is unable to resolve it within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly due to a system error or billing mistake on our part.
• Fraudulent Charges: If you believe a charge was made fraudulently, please contact us immediately.

5. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your full name and email address associated with the account.
• Order number or transaction ID.
• A detailed explanation of the reason for your refund request.

We will review your request and notify you of the approval or rejection of your refund within 5-10 business days. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

6. Chargebacks

If you initiate a chargeback with your credit card company or bank, your account will be immediately suspended pending the outcome of the dispute. We reserve the right to dispute any chargeback that we believe is invalid. We strongly encourage you to contact us first to resolve any billing issues before initiating a chargeback.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Auctora
Email: office@auctora.org
Phone: [Insert Phone Number]
Address: [Insert Address]